Terms of service

For Grandgoers, Inc. with address at () and website: (hereinafter the "web page"), is committed to protecting the privacy of personal data that is provided through its website.

Therefore, it makes the following Notice of Terms and Conditions available to you when purchasing and providing data through the Grandgoers.com website, by telephone, electronic means, or with any of our sales representatives.

Purchase of Services:

The services acquired by you through our reservation representatives, in person, by telephone, or through the website, are the contracting and purchase of Plane Tickets, Hotels, Tours, Circuits, Events, and Private Transportation, among others. travel services that are requested by you. Service rates are subject to change and availability without prior notice.

Changes and Cancellations:

The services are not modifiable and/or cancelable. Except when the sales representative or description of the service clearly specifies it in writing.

Refunds:

Services are non-refundable. Except when the sales representative or description of the service clearly specifies it in writing.

Excursions and Group Tours:

Rates and availability are subject to change without notice.
It is suggested to book at least 7 days before the departure of the trip.
Reservations with 50% advance to settle 15 days before departure.
When paying online with a bank card or PayPal, a charge authorization letter is issued, which must be presented printed and signed when boarding by the account holder along with a copy of his official identification (INE, Passport, Professional ID, Military service record) otherwise you will be denied services without the right to reimbursement.
It is suggested to arrive minutes before the assigned time at all meeting points, in order to be punctual at the time and place assigned by the guide or group coordinator since by established itinerary and out of respect for all travelers, it will be maintained a maximum tolerance of 15 min.
It is recommended to check the place and time of departure well to prevent late arrivals or being lost when arriving at the meeting point. For everyone's safety, it is forbidden to make intermediate stops to board people in case of arriving late, except for designated boarding stops.
Please be aware of your mail 24 hours before departure, for any change or last-minute information to consider.
Remember that traveling always involves adventures, risks, climatic complications, mechanical or road mishaps, etc. So you should always follow the precautionary measures of the Agency or the site to visit.
Consider that some routes are on foot through cobbled streets, dirt roads, etc.
No refund, rescheduling of dates, modification, or cancellation for any reason.
Dates or Itineraries are subject to change and availability due to Agency operations, climate change, congestion, road closures, etc.
Subject to a minimum number of people.
Pets are not allowed on trips. Except when the sales representative or description of the service clearly specifies it in writing.
In the practice of ecotourism or events that depend on natural events, the company is not responsible for changes in sightings, weather changes, or events, since they are considered situations unrelated to grandgoers for which no type of refund is issued or compensation.
In case of low demand for the requested departure, a new date will be assigned, and the agency will notify you via email, Whats App, telephone, or any means of contact provided.
Seats can be selected up to 48 hours before departure. If selected, they will be reconfirmed at the time of roll call with the coordinator on duty, since due to policies accepted at the time of assigning them, these may vary.
Carry a digital confirmation number on the cell phone.
Traveler insurance is valid only on board the unit in case of a road accident.
It is strictly forbidden to consume alcoholic beverages or any substance harmful to health, in any case of an incident access to the unit and places to visit will be denied.
Any conduct that hinders the operation of the agency or puts the health or safety of other travelers at risk will be cause for denial of service without any type of refund.
Intermediate stops are not allowed, only the technical stops designated by the coordinator.
Children from 0 to 2 years old are free to sit on their parent's laps.
Children from 3 to 11 years old pay minor rates.
Children over 12 years old pay the adult rate.
The company is not responsible for personal belongings lost during the trip, it is the client's responsibility to take care of their belongings.
When reserving to any destination, the holder of the reservation and the companions accept the policies expressed by grandgoers.

Payment Methods:

Each of the services purchased has variable forms of payment, which can be: Cash, Deposit, Electronic Transfer, Debit, or Credit Card at a single charge and months without interest or with fixed interest, which is subject to the type of product, amount and current promotion; same that will be expressed verbally and/or in writing, as well as through their sales representatives, written promotions and publications on the website, via email and/or any other means used by grandgoers and accepted by you during the purchase process.

Means of obtaining Personal Data collected:

The personal data that grandgoers collect from you will be used solely for the purposes described in this notice of terms and conditions and may be collected:

Directly: through our reservations representatives, in person, or by phone.
Entering your data or using the online services through the Grandgoers.com page.

The data that grandgoers collect from you will be the following: Full name with last name, telephone number, email, address, and financial data such as Credit card number, name of the cardholder, expiration date, security code, and any other information that is necessary to conclude the reservations requested by you.

Sensitive personal data.

To comply with the purposes detailed in this notice of terms and conditions, sensitive personal data may also be collected and processed, such as relatives, physical condition, state of health, disability, and medical documents, among some others that are required by the activities specific to make and/or by the type of trip you request. Your sensitive personal data will be treated with the strictest security measures to guarantee your confidentiality.

Purpose of the Personal Data collected.

Your personal data will be used for the purposes of processing, monitoring, updating, modifying, canceling, and confirming the services reserved by you with grandgoers through its means, for financial and credit purposes, to comply with the obligations contracted with and by you and with our suppliers, evaluate the quality of the service, carry out surveys on travel habits and preferences, to participate in contests and draws, as well as to send promotions, offers, services, and other advertising and promotional purposes.

Data transfer, national and international.

Your personal data may be transferred and/or shared with business partners, affiliates, suppliers, financial, banking, and credit institutions, subsidiary companies, affiliates, affiliates, and third parties; such as Hotels, Rental Companies, Airlines, Tour Providers, etc., to confirm your reservations and compliance with the purpose of the data collected established in the previous paragraph of this notice of terms and conditions.

Right to revoke your consent for data processing.

You have the right to revoke the consent granted for the processing of your personal data, in order to stop using them, likewise, you can revoke your consent to receive promotions and offers by telephone or by email, indicating through the same means your clear desire not to receive this type of promotional information and in writing to the email contact@grandgoers.com.

However, grandgoers inform you that keeping your personal data in its database will allow it to better understand your needs based on your history and thus offer you a better service in your future reservations.

Modifications to this privacy notice.

Grandgoers reserve the right to make changes or updates to this notice of terms and conditions at any time. The modifications or updates that are made will enter into force at the moment they are published on the Grandgoers.com website, or in any communication medium used to publish it, so its continuous review is recommended.

*In the case of having provided personal data from a third party, I declare that I have the proper authorization of the owner of said personal data.

Website: grandgoers.com

Email: contact@grandgoers.com